Frequently Asked Questions (FAQ)

Yes, our devices are designed for continuous 24/7 operation, with industrial-grade components and optimized cooling solutions for long-term reliability.

Most models support -10°C to 60°C. Ruggedized versions can operate in extreme environments from -40°C to 75°C.

Yes, our fanless industrial PCs use solid-state cooling and SSD storage, making them highly resistant to vibration and shock, ideal for factories and transportation.

Some of our rugged models meet MIL-STD-810G standards for shock, temperature, and humidity resistance. Please contact us for specific compliance certifications.

Our fanless Mini PCs feature sealed aluminum enclosures, providing IP50 to IP67 protection against dust and moisture.

Our systems are designed for 5-10 years of continuous use, depending on environmental conditions and workload.

Yes, we provide VESA mounts, DIN rail mounts, and rackmount options for easy installation in industrial and defense settings.

Some industrial models support dual DC inputs or UPS integration for redundancy.

Our Mini PCs undergo thermal stress tests, vibration tests, and burn-in testing to ensure reliability in mission-critical environments.

Yes, our fanless models use passive cooling for silent, dust-resistant operation, ideal for hospitals and military applications.

Yes, select models include TPM 2.0, ensuring hardware-level encryption for data security.

Yes, BIOS settings can be password-protected, and USB ports can be disabled to prevent data leaks.

Our systems support full-disk encryption, secure boot, and data sanitization, making them compliant with GDPR (EU), HIPAA (healthcare), and NIST (U.S. government security standards).

Yes, our devices can be configured for air-gapped environments, isolating them from external networks for high-security operations.

We use signed BIOS updates and secure boot to prevent unauthorized modifications.

Yes, our firewall hardware supports pfSense, OPNsense, and enterprise security solutions with VPN, intrusion prevention, and traffic monitoring.

Yes, using Intel AMT (for supported models) or third-party MDM (Mobile Device Management) software, devices can be remotely wiped or disabled.

Our network devices support firewall rules, VLAN isolation, deep packet inspection (DPI), and IDS/IPS security to prevent cyber threats.

Some models support fingerprint readers and smart card authentication for secure access.

Yes, we offer Kensington lock slots and tamper-resistant chassis to prevent unauthorized access.

Most Mini PCs do not support internal GPUs, but you can use an eGPU (external GPU) via Thunderbolt or USB4 on supported models.

Our rackmount and high-end models may have 1-2 PCIe slots for expansion cards. Check the product specs for details.

Yes, many models have M.2 or PCIe slots for Wi-Fi/Bluetooth cards. Alternatively, USB adapters can be used.

Shut down the device, insert the card into the appropriate slot (PCIe/M.2), secure it with a screw, and restart the PC.

Yes, USB hubs work well for adding extra USB 3.0 or Type-C ports.

We offer configurations with Intel Core (i3/i5/i7/i9), Intel Celeron, and X86 based processors for different performance needs.

Yes, we offer custom RAM, SSD, and HDD configurations, including NVMe, SATA, and RAID setups.

Yes, select models support NVIDIA GPUs, Intel AI accelerators, and Edge TPU for AI applications.

Yes, we support real-time Linux kernels, low-latency processing, and hardware-based time synchronization.

Yes, our high-performance models support VMware ESXi, Proxmox, and Hyper-V.

Our low-power models consume as little as 10W, while high-performance models range between 35W-85W.

Some models support PoE-powered operation, eliminating the need for separate power cables.

Yes, select models support 5G/LTE modules for mobile networking.

We support MODBUS, CAN bus, BACnet, and EtherCAT for industrial automation, and more.

Periodic thermal paste replacement, SSD health checks, and BIOS updates ensure long-term reliability.

Yes, we offer remote diagnostics, x86 service, and on-site support for enterprise clients.

Yes, we provide bulk order discounts for corporate clients, system integrators, and industrial buyers. Please contact our sales team for a customized quotation.

Our MOQ varies by product. Some standard models have no MOQ, while custom configurations may require a minimum purchase of 10-50 units.

Standard bulk orders typically ship within 3-5 business days. Custom-built or high-volume orders may require additional lead time.

Yes, we offer sample units for evaluation. Sample costs can be refunded when placing a bulk order.

Yes, we provide OEM/ODM services, including custom branding, BIOS modifications, and hardware configurations.

Please contact us via email or fill out the RFQ (Request for Quotation) form on our website with details on quantity, specifications, and delivery location.

Yes, we offer stock reservation for repeat customers to ensure continuous supply.

Yes, we support long-term procurement agreements to guarantee stable pricing and availability.

Yes, we offer enterprise accounts with benefits such as priority support, customized pricing, and extended warranty options.

Yes, we provide custom configurations for large orders, including RAM, storage, BIOS settings, and pre-installed software.

We accept wire transfers (T/T), PayPal, credit cards (Visa, Mastercard, AMEX), and corporate purchase orders (POs) for approved accounts.

Yes, we accept L/C payments for large international orders, subject to approval.

We offer Net 50/60/70 terms for approved business accounts. Credit approval is required.

Invoices are sent automatically via email after payment is received. You can also request a proforma invoice before payment.

If your order has not been processed, modifications are possible. For shipped orders, changes are not possible.

You will receive an order confirmation email and a tracking number once your order is shipped.

Orders can be canceled before processing begins. Once shipped, orders cannot be canceled but may be returned under the RMA policy.

Sales tax or VAT may apply depending on your location. For tax-exempt customers, please provide official documentation before purchase.

Send your PO to our sales team via email. We will confirm the order and send an official invoice for payment.

Currently, we do not offer financing, but we partner with third-party financial institutions for leasing solutions.

We ship via DHL, FedEx, UPS, EMS, and freight carriers. Bulk orders may require palletized shipping.

Yes, express shipping options are available for urgent orders.

Shipping costs depend on weight, volume, and destination. You can check estimated shipping fees at checkout.

Yes, we accept customer-supplied freight forwarders.

Yes, DDP shipping is available for select regions to cover all import duties and taxes.

Returns are accepted within 7 days for non-customized products.

Contact our support team at info@cwwkipc.com for RMA approval before returning any products.

We offer 1-year standard warranty, with extended warranty options available.

For B2B customers, advance replacement options may be available based on contract terms.

RMA processing takes 5-10 business days after receiving the product.

Yes! We welcome global distributors. Contact us to discuss partnership opportunities.

Yes, we provide regional exclusivity for strategic partners.

Yes, we ship to over 100 countries worldwide.

Yes, all our products comply with CE, FCC, and RoHS standards.

Customers are responsible for customs clearance, but we can assist with documentation.

All drivers, BIOS updates, and firmware patches are available on our official support page.

Download the latest BIOS file from our website, create a bootable USB drive, and follow the update instructions in the BIOS manual.

Yes, we release regular security patches and firmware updates to ensure system integrity.

Yes, we offer custom BIOS and firmware development for bulk orders and enterprise customers.

Yes, we provide legacy drivers and software archives for businesses running older applications.

Our standard support operates during business hours, but 24/7 priority support is available for enterprise customers.

Yes, we offer remote troubleshooting via TeamViewer, SSH, or RDP, depending on the issue.

Yes, we offer custom SLAs for corporate and industrial customers with guaranteed response times.

Yes, we provide software installation and configuration assistance for supported operating systems.

Yes, we offer on-site and remote deployment assistance for large-scale IT infrastructure rollouts.

Yes, we sell replacement motherboards, power supplies, cooling fans, and storage modules.

Contact our support team with your device model and serial number, and we’ll provide a list of compatible parts.

Yes, we offer bulk spare parts procurement for businesses with large-scale deployments.

Yes, most of our Mini PCs support RAM and SSD upgrades. CPU upgrades depend on the model.

We provide spare parts for at least 5 years after a product is discontinued.

All product manuals are available on our official website under the support section.

Yes, we offer online and on-site training for enterprise customers.

Yes, we provide virtual demos and technical walkthroughs upon request.

Yes, we have a knowledge base with step-by-step troubleshooting guides.

Yes, enterprise customers can receive a dedicated account manager for technical and sales support.

We continue to provide support, firmware updates, and spare parts for at least 5 years after EOL.

Yes, we provide upgrade recommendations based on your existing deployment.

Yes, we notify enterprise customers 6-12 months in advance of EOL changes.

Yes, we offer hardware trade-in programs for upgrading to newer models.

Yes, we offer custom extended support contracts for businesses still using legacy hardware.